Frequent requests
FAQ - Frequently asked questions
We offer standard delivery to the address of your choice. You can also contact us for express delivery.
You can return products that do not suit you within 30 days. It is important that the packaging and accessories are complete and in good condition. Restocking fee of 20%
In the event of an error in the delivery address, please contact us as soon as possible in order to modify it before dispatch or to notify the carrier. We will do our best not to delay the arrival of your order.
Your customer area shows the status of your order right up to dispatch. All our shipments are tracked, and once they have been dispatched you can follow the parcel via the carrier's tracking system.
Via the contact and email forms. Be sure to include all your contact details and order/product references.
we'll get back to you in writing or by phone
Notify us as soon as possible so that we can redirect the parcel to the correct address.
We deliver throughout Europe.
Not always. Each carrier has its own criteria. Nowadays, most carriers prefer to handle several light parcels.